UPT
Usage Pattern Tracking is new feature on Siebel application from IP
2015.
Siebel
provide an excellent feature to track the user behavior and using a configurable
feature called UPT, this feature is available from IP
2015.
For
any web based application, it is very crucial to track the user activity pattern
that will help developers and Analysts to come with enhancement on the UI
optimization and
Navigation.
There
is similar comparable product from CRMMantra for Siebel click-stream analyser
tool. However, I never used this tool in any of implementation to do a
comparison.
To
Enable
UPT;
User
prefernce --> Query for
*UPT*
Enable
the UPT feature by setting "Enable UPT" property to "TRUE". Enabling is just
easy. There is cache
property.
Enable
the UPT Feature by setting "Enable UPT" property to "TRUE". Enabling is just
easy. There is cache
property.
Make
sure that "UPT Process" is enabled for the batch processing which will be
discussed later under loading data to Siebel
tables.
View
the
File:
To
view the file navigate Siebel installation directory and open upt folder. In the
folder, there are files specific to each user folder are created with .csv
extension. /sibsrvr/upt/SADMIN folder contains files from SADMIN
login.
The
number for files are created based on the “Cache” property defined at the system
preference file or based on the user
sessions.
Define
the User preference for individual tracking
pairs:
The
pairs can be defined by comma separated value and can be tied to another user
preference value
Create relevant actions sets and event for UPT
Create relevant actions sets and event for UPT
These
user preference value are captured under the run-time events to capture the more
logical navigation patterns and user
actions.
Refer: https://www.youtube.com/watch?v=zKrKTIiqKGk
This
video will provide the details of the pairing the User preferences for the
UPT.
Usage
Pattern Service and Usage Log
Event
This
is event will write the log files to the
UPT
Loading
data to Siebel
table:
Once
the data is in CSV files, use UPT WFP to load data into Siebel Table “UPT
Process”. Once the process is completed, the files will be automatically
purged.
OOTB
process will process all the files under /upt directory. (Need to
verify)
Restricting
the UPT for specific
User:
Restricting
the UPT for specific user currently done by filter expression on the Event
screen.
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